OUR COMMITMENT TO SERVE YOU

We are with you in this difficult time and we are doing our best to support all our customers.

On March 24th, Philippine Airlines (PAL) announced the suspension of its international flights departing from March 26 to April 14, 2020. If you’re a Mango Tours customer traveling via PAL within these dates, please don’t panic; the Mango Tours team is here to help!

If you want to reschedule your flight, but you don’t know your new travel dates yet -- there is no need to contact us until you have your new dates confirmed and ready to book. The value of your ticket is safe and will not be affected due to the carrier suspension. Otherwise, please let us know how you want us to assist you:
Our customer support team will reach out to you via email or SMS within 3 to 5 days or sooner.

OTHER WAYS TO CONTACT US:

Call: 1-866-262-6452
Email your local Mango Tours travel agent in California:
norcal@mangotours.com or socal@mangotours.com
Send your request with a subject line that includes the agent name and/or the Mango Tours location you visit. (e.g. ATTN: Agent Juana Dela Cruz / Mango Tours Hayward)
IMPORTANT TO KNOW: 

- For affected travelers, one-time rebooking fee and fare difference will be WAIVED by Philippine Airlines for passengers flying ON THE SAME CABIN CLASS AND ROUTE on their rebooked flight made from March 23, 2020 onwards. Rebooked travel must be completed by November 30, 2020 or within the ticket validity period. Airline blackout dates also apply.

- A $50 service fee will be collected by Mango Tours

We apologize in advance for our delayed response as we are experiencing a tremendous amount of calls at this time. We strongly suggest for you to contact us via any of the options above so your request will be promptly resolved. Your understanding is what keeps us going during this very challenging time. We also thank you for your extended patience, and we look forward to assisting you soon.

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