We are with you in this difficult time and we are doing our best to support all our customers.
We are with you in this difficult time and we are doing our best to support all our customers.

Mango Tours team is here for you! Please let us know how you want us to assist you:

Our customer support team will reach out to you via email or SMS within 72 hours.


Call: 1-866-262-6452
Email your Mango Tours travel agent: support@mangotours.com
Send your request with a subject line that includes the agent name and/or Booking Confirmation number (e.g. ATTN: Agent Juana Dela Cruz / Confirmation No.: LVK9F3)
Refund Processing Time: Due to business disruptions and lockdowns caused by COVID-19, as well as the tremendous amount of requests we've been receiving at this time, our refund processing time takes longer than usual.
- Cash transactions: up to 10 business days
- Credit or debit card transactions: up to 12 weeks
- Cash, credit or debit card transactions for partially used tickets: up to 3 months
- Partially used tickets: When you use a portion of your ticket, only the airline can calculate how much refund you will receive on the unused portion.
- Service Fee: Mango Tours charges a minimum service fee of $50, but may vary depending on the breach location you visit and the type of refund or schedule change allowed.
As of October 15, 2020, Mango Tours has refunded over $8,000,000 worth of airline tickets to its customers due to flight changes and cancellations caused by the pandemic. We at Mango Tours are actively coordinating with our partner airlines and affected passengers to settle all the remaining requests as quickly as possible.
Total Amount of Processed Refunds as of October 15, 2020
Credit Card Payments: $ 7,519,311.55
Cash Payments: $704,459.00
Thank you for your support and understanding. Our team is working around the clock to process the remaining refund requests and to assist our valued customers with their travel needs and concerns.

For Philippine Airlines customers who are experiencing extended delay in their request, please click here to read the airline's latest update on their refunds.

Thank you for the opportunity to assist you, and we appreciate your patience and understanding during this very challenging time. We strongly suggest for you to contact us via any of the options above so your request will be promptly resolved. Your understanding is what keeps us going during this very challenging time. We also thank you for your extended patience, and we look forward to assisting you soon.

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